Frequently Asked Questions
How does the transfer process work?
Once you complete the payment for your domain, our domain transfer specialists will reach out to you via email within few minutes. We will include additional instructions for transfers within the email. Typically most transfers are initiated within 24 hours of domain purchase.
Does the name come with Trademark or Business Registration?
The names on Heerz Platform do not include trademarks or business registration, as that is not possible. In order to apply for a trademark or business registration, you are required to specify the business in details including: location, type/industry, name of Director(s), and what services the company/product will provide. Since our names can be purchased by anyone for any use, it would not be possible for us to file a trademark in advance.
We recommend that you do some research and/or seek legal advice to ensure that the name you are interested in does not have a direct Trademark conflicts by a competitor in your industry and within your region. If there is no direct conflict, or the existing trademark is unrelated to how you plan to use it, then you have a good chance of being able to trademark the name yourself. If there is an existing trademark, keep in mind that, as long as your business is in a different industry, you may still be able to file a trademark for the name.
What is your refund policy?
If for some reason you do not wish to move forward with the purchase, you are entitled to a refund as long as following conditions are met:
- You contact us within 5 days of purchase to request a refund.
- We haven’t yet initiated the domain transfer to you.